Website and Browser Issues

You can resolve most issues viewing our site by following the basic steps below.

Step 1

Identify your browser (skip to Step 2 if you already know what browser you are using) If you are unsure what browser you are using, click the link below to determine the type of browser you are using. Once you have found out your browser, click the back button to come back to this page. http://www.my-browser.net/

Step 2

Clear your browsing temporary files and cookies. Go to the heading for the browser you have, and follow the steps. Internet Explorer 9 and 8.

  1. Click Tools, and select Delete Browsing History

    image of deleting browsing history in IE 9 and 8

  2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.

    image of deselecting preserve favorites in IE 9 and 8

  3. Click Delete

Internet Explorer 7

  1. From the tools menu in the upper right, select delete browsing history.

    image of deleting browsing history in IE 7

  2. To delete your cache, click Delete files.

    image of delete browsing cache in IE 7

    To delete your cookies, click Delete cookies.

    To delete your history, Click Delete history.

  3. Click Close and then click Ok to exit.

Firefox 3.5 and above for Windows

  1. From the top left, click the orange Firefox button and then select Recent History from the History menu. For older versions, you can find this option under the "Tools" menu.

    image of deleting browsing history in Firefox

     

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything

    image of delete browsing cache in Firefox

  3. Click the down arrow next to "Details" to choose what history elements to clear (e.g. check Cookies to clear cookies). Click Clear Now.

Firefox 3 for Windows

  1. From the Tools menu, select Clear Recent History, and then select the items you want to delete (as above).

  2. Click Clear Recent History

Chrome

  1. In the browser bar, enter: chrome://settings/clearBrowserData

    image of deleting browsing history in Chrome

  2. Select the items you want to clear (e.g. Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).

    image of delete browsing cache in Chrome

    From the "Obliterate the following items from" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

  3. Click Clear browsing data.

Internet Browser Updates:

Safari update - http://www.apple.com/safari/